AI Chat Rep for a Local Restaurant

A local restaurant ran almost everything through a single phone line — reservations, menu questions, catering requests, and hours. During the dinner rush, that phone became a bottleneck. Staff were constantly pulled off the floor and away from tables to field the same questions: “Are you open?” “Do you have vegan options?” “Can I book a table for eight?”

Worse, the busiest hours — exactly when answering mattered most — were when nobody could pick up, so every missed call was a missed booking. After hours, the silence cost even more: a guest planning a 10pm birthday dinner got no response and simply moved on. Catering and large-party inquiries that didn’t book on the first call were lost for good, with no way to follow up.

We built a live-rep-style AI chat agent for the restaurant’s website. To a guest, it feels like talking to a real team member — one that never sleeps, never gets slammed during a rush, and answers in seconds. It handles hours, location, parking, menu and dietary questions, reservation policy, and takeout details on the spot, then points guests straight to the booking link.

Behind the scenes, the agent sorts every conversation into hot leads — catering, private events, and large-party bookings — and cold ones, like a quick hours check, so the team follows up with the right people first. It captures contact details naturally, mid-conversation, and keeps each lead warm on its own. When a guest asks about booking a birthday dinner for twelve, the AI emails them later with party and catering details that reference that exact request — re-engaging the lead with zero staff effort.